A recent global cybersecurity incident involving the MOVEit Transfer Software has affected two of Wake Forest’s third-party benefits administrators. Both TIAA, the University’s retirement plan administrator, and Genworth, Long Term Care Insurance Provider, have notified the University that Pension Benefit Information, LLC (“PBI”), a vendor […]
Aetna member insurance cards have been updated to include Carolina Behavioral Health (CBHA) on the back of the cards in an effort to assist with filing behavioral health claims. The Aetna Whole Health Choice POS II member insurance cards have also been updated to include […]
Medical plan participants may search for an alternative prescription if their current prescription is not covered under our pharmacy plan using the Aetna member website by completing the following steps: Alternatively, members may call Rx Member Services at 888-792-3862 to discuss alternatives. […]
In October 2022 the University announced that beginning 2023 eligible staff may use one Personal Observance Day per calendar year. Staff should use the following instructions to submit their Personal Observance Day in Workday. This time should be used for […]
Previously, the IRS allowed unlimited carryover from 2021 into 2022 for both Health Care and Dependent Care FSA contributions due to the impact of the COVID-19 pandemic. However, unlimited carryover will not be allowed for 2022 into 2023. The Health Care FSA maximum carryover limit […]
This message was sent to faculty and staff from askHR@wfu.edu. Dear Colleagues, We are writing today to announce that Aetna has been selected as the third-party administrator of the University’s medical plan. After completing an extensive evaluation of competing proposals, Aetna emerged as the third-party […]
CREF Money Market R2 Accounts The Wake Forest University Retirement Plan (the “Plan”) offers a mix of mutual funds and annuities to help you save and invest for retirement. One of those investments is the CREF Money Market R2 account (Expense Ratio: 0.235%), which was […]
Members of the university’s BlueCross BlueShield medical plan may access their insurance card by registering with Blue Connect, using the Blue Connect mobile app, or calling (877) 275-9787 (Plan number: 14163668). Members may access their OptumRx insurance card or set up home delivery by […]
Update (4:00 p.m. on Thursday, Dec. 2): The OptumRx retail network disruption issue has now been resolved. Members with open inquiries can return to their retail pharmacy or call their retail pharmacy to have their prescriptions reprocessed. On behalf of OptumRx, we apologize for any inconvenience […]
