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Wake Forest offers the following to help you care for yourself and others:

Child Care

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Child Care Resource Center

(336) 245-4900 or (800) 937-7610

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Telephone Referrals

The provider learns your specific child care needs and then provides you with a list of child care options that meets all applicable state and local standards. Identify yourself as a WFU employee to ensure you receive full benefits of this service. 

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Written Information

Contact person
Description of care provided
Licensing status
Special needs services


Wake Forest Baptist Health, Bright Horizons

  • Contact: (336) 716-0300
  • Location: Medical Center campus
  • Benefit: Priority enrollment (Note: May have a waiting list)
  • Serves: Infants through pre-Kindergarten

Elder Care

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Senior Services: Elder Care Choices
(account: Wake Forest University; password: caregiver)

(336) 748-2171

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You may contact a counselor Monday through Friday, as many times as needed, about any older adult you are assisting with care. All counselors are Senior Health Insurance Information Program (SHIIP) certified.

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Identifying needs for loved ones

Locating resources for older adults living anywhere in the United States

Creating a comprehensive referral package, including profiles of services

Providing assistance with Medicare questions and choosing plans

Employee Assistance Program

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 Call (336) 716-5493 to schedule an appointment.

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 Assessment, referral, and follow-up services for:

Family and marital problems
Home financial concerns
Anxiety, grief, and depression
Alcohol/drug abuse

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Appointments and services are strictly confidential.


Full-time faculty and staff members and their immediate families are eligible.

Health Advocacy Services

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New York Life

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Administrative Support
Financial Support
Medical Bill Saver™
Senior Care and Special Needs

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Extended to Family

Your eligible family members (spouse, dependent children, parents, and parents-in-law) may also use these services.


There is no need to enroll; if you are a full-time faculty or staff member covered under the Basic Life Plan, you are automatically eligible.

2024 Benefits Guidebook

The 2024 Benefits Guidebook for Faculty and Staff outlines benefits specific to the Jan. 1 through Dec. 31, 2024 plan year. The information included in the guidebook is intended as a benefit summary only.

View the benefits guidebook »

Wake Forest University Human Resources

P.O. Box 7424, Winston-Salem, NC 27109 |  P 336.758.4700 |  F 336.758.6127