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Human Resources is excited to announce a new behavioral program available now through Aetna.

Questions? Contact benefits@wfu.edu.


Finding Immediate Support

For those who are enrolled in the medical plan:

For those who are not enrolled in the medical plan:

  • Employee Assistance Program (Atrium): 336.716.5493

  • Employee Assistance Program (New York Life): 800.344.9752 and guidanceresources.com (Org Web Id = “Wake ” with a space after the letter “e”)


Rula – a Tailored Behavioral Health Experience

Wake Forest University has partnered with Rula to provide you and/or your family members with easy access to high-quality in-network behavioral health providers that fits your needs and schedule.

  • Rapid Access: Make an appointment in just a few minutes and meet with a provider in as little as 48 hours.
  • Preferences: You can select a provider based on specialty, gender, race, language, treatment approach, and day/time, making your experience tailored to your needs.
  • Insurance: Rula is in-network with WFU insurance and copays are only $15.
  • Convenience: Rula is a virtual behavioral health support program allowing you to receive support from the comfort of your home or anywhere.

Visit the Rula website or download the flyer to make an appointment or learn more.


Exploring Support Resources

If you would like to learn more about the programs listed below, verify if a program is covered in a particular state, or explore additional available programs, contact Aetna Behavioral Health by calling 800.424.4047 or visit the Aetna Behavioral Health* website and follow these steps:

  1. Select Member Log-in.
  2. Scroll down, and in the Member Resources section, select Behavioral Health Support & Services.
  3. Select the topic you would like to explore in the top toolbar.

*Aetna and other organizations use the term behavioral health and mental health interchangeably.