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Retiree Contacts

Who do I contact if I have questions about my retiree benefits?

Please contact Benefit Advocates at 336.758.6233 or retiree@wfu.edu with your questions.  They can assist with the following:

  • Resolve health, dental, vision and prescription drug claims
  • Appeal claims or denials of coverage
  • Help with issues related to Medicare
  • How to enroll in Medicare A & B
  • Answer Medicare D questions
  • Help with coordination of Medicare and our retiree plan
  • Claims and billing issues
  • Find the best doctors and hospitals
  • Help you get a second opinion
  • Decipher medical jargon to help you understand benefits
  • Determine health and other benefits at retirement

*Retirees enrolled in a plan through Towers Watson’s OneExchange, please call customer service at 844.570.2795. They can assist with retiree medical claims and billing issues.

Retiree Contact Information

  • Benefit Advocates: 336.758.6233, retiree@wfu.edu
  • Towers Watson’s OneExchange, Customer Service and to enroll in a plan: 844.570.2795
  • Blue Cross Blue Shield NC Customer Service: 877.275.9787
  • OptumRx Prescriptions (BCBSNC members) Customer Service: 888.869.4600
  • Carolina Behavioral Health (BCBSNC members) Customer Service: 800.475.7900
  • ACS Dental Customer Service: 336.759.2013
  • Superior Vision Customer Service: 800.507.3800
  • Eldercare, General Number: 800.648.2171