Who do I contact if I have questions about my retiree benefits?
Please contact Benefit Advocates at 336.758.3799 or retiree@wfu.edu with your questions. They can assist with the following:
- Resolve health, dental, vision and prescription drug claims
- Appeal claims or denials of coverage
- Help with issues related to Medicare
- How to enroll in Medicare A & B
- Answer Medicare D questions
- Help with coordination of Medicare and our retiree plan
- Claims and billing issues
- Find the best doctors and hospitals
- Help you get a second opinion
- Decipher medical jargon to help you understand benefits
- Determine health and other benefits at retirement
Retiree Contact Information
- Benefit Advocates: 336.758.3799, retiree@wfu.edu
- United HealthCare Plan number: 71514, Customer Service and to enroll in local plan: 888.422.6000
- AARP pre-enrollment: 800.5451797
- Blue Cross Blue Shield NC Customer Service: 877.275.9787
- Catamaran Prescriptions (BCBSNC members) Customer Service: 888.869.4600
- Carolina Behavioral Health (BCBSNC members) Customer Service: 800.475.7900
- ACS Dental Customer Service: 336.759.2013
- Superior Vision Customer Service: 800.507.3800
- Eldercare, General Number: 800.648.2171
