As part of our medical plan, Wake Forest offers a mental health plan. We partner with Carolina Behavioral Health Alliance (CBHA).
If you have elected medical coverage through Wake Forest, you are automatically enrolled in the mental health plan. You will not receive a separate ID card for this plan. Please call CBHA directly to set up an initial appointment at 1.800.475.7900.
Coverage for mental health and substance abuse services is coordinated through CBHA. If a participant or a covered family member is seeking professional help or information on mental health or substance abuse issues, they can contact CBHA for a confidential assessment and service. A CBHA licensed clinical case manager can help direct them to an in-network provider and assist in assuring that the most appropriate level of care is delivered timely, efficiently and effectively. All conversations are confidential.
Inpatient treatment, partial hospitalization, and some intensive outpatient programs require prior authorization by CBHA before receiving treatment. The participant or their treating provider can call CBHA at 1.800.475.7900 (listed on the back of the BCBSNC medical ID card) for authorization. Outpatient services requiring pre-authorization include: extended treatment sessions (>75 minutes), psychological testing, electroconvulsive therapy, home visits by a behavioral health provider, greater than two physician consultations.
Services received by a non-network provider may result in higher out-of-pocket costs than those received by a CBHA network provider. Pre-authorization is not required for services performed by non-network providers. For information about network providers, visit www.cbhallc.com.
Additional Services
- Provider Search
- Disease Management Program
- Online Alcohol Assessment
- Online Opiates Assessment
- Online Depression Assessment
- Information on Support Groups and Community Resources
- Online Articles and Books for the following topics
- Alcohol
- Depression
- Drug Abuse
